VITL Project Manager

The Project Manager is responsible for the management or oversight of a portfolio of projects across the organization, ranging from small projects to large-scale technology projects that involve resources from across the organization and our vendors.  The Project Manager (PM) will work with VITL leadership, technology, business and operational staff, subject matter experts, stakeholders, and clients. The PM will be responsible for ensuring alignment on project goals; developing and executing project plans; scheduling, planning and documenting all meetings; scheduling resources; tracking and communicating status; and managing action items. In addition, the PM will develop and manage project budgets, develop plans for ongoing support of any new tools or capabilities, and manage risks, issues and changes. The PM will work under the direction of the PMO Lead and in partnership with project sponsors.

The ideal candidate will demonstrate success in delivering technology projects as well as experience and familiarity with eliciting and documenting business requirements.

The Project Manager exercises responsibilities and skills at SFIA level 4 (Skills Framework for the Information Age):

Autonomy Works under general direction within a clear framework of accountability. Exercises considerable personal responsibility and autonomy.
When required, plans, schedules, and delegates work to others, typically within own team.
Influence Influences projects and team objectives. Has a tactical level of contact with people outside their team, including internal colleagues and external contacts.
Complexity Work includes a broad range of complex technical or professional activities in varied contexts.
Knowledge Applies knowledge across different areas in their field, integrating this knowledge to perform complex and diverse tasks. Applies a working knowledge of the organization’s domain.
Business skills Uses judgment and substantial discretion in identifying and responding to complex issues and assignments related to projects and team objectives.  Escalates when scope is impacted.   Plans, schedules and monitors work to meet given personal and/or team objectives and processes, demonstrating an analytical approach to meet time and quality targets.     Facilitates collaboration between stakeholders who share common objectives.    Engages with and contributes to the work of cross-functional teams to ensure that user/customer needs are being met throughout the deliverable/scope of work.   Investigates the cause and impact, evaluates options and resolves a broad range of complex issues.   Encourages and supports team discussions on improvement initiatives.  Implements procedural changes within a defined scope of work.  Applies, facilitates and develops creative thinking concepts and finds alternative ways to approach team outcomes.  Communicates with both technical and non-technical audiences including team and stakeholders inside and outside the organization.  As required, takes the lead in explaining complex concepts to support decision making.  Listens and asks insightful questions to identify different perspectives to clarify and confirm understanding.  Leads, supports or guides team members.  Develops solutions for complex work activities related to assignments.   Demonstrates an understanding of risk factors in their work.  Contributes specialist expertise to requirements definition in support of proposals.  Enables others to adapt and change in response to challenges and changes in the work environment.  Rapidly absorbs and critically assesses new information and applies it effectively.  Maintains an understanding of emerging practices and their application and takes responsibility for driving own and team members’ development opportunities.   Maximizes the capabilities of applications for their role and evaluates and supports the use of new technologies and digital tools.  Selects appropriately from, and assesses the impact of change to applicable standards, methods, tools, applications and processes relevant to own specialism.   Adapts and applies applicable standards, recognizing their importance in achieving team outcomes.

Primary Responsibilities

  • Follow the software development lifecycle implemented at VITL including planning and estimating, definition, scheduling, tracking and status, issue management, risk management, and change management.
  • Collaboratively lead the definition of project scope, goals, and constraints. Ensures ongoing alignment with organizational goals and objectives.
  • Develop, execute, and maintain project plans, including work breakdown structure, schedule, deliverables, issue and risk management, and budgets.
  • Coordinate and schedules internal and external resources.
  • Coordinate all project meetings, including scheduling, preparing agendas, and capturing minutes. Track and ensure completion of all action items.
  • Assist with the preparation of and/or review project deliverables to ensure alignment with requirements and goals.
  • Coordinate project communications, in partnership with project sponsors, to ensure internal and external stakeholders are kept appropriately informed.
  • Oversee development of integrated testing, validation, development of training materials, and the conduct of the training.
  • Manage a diverse stakeholder team including developers, analysts, subject matter experts and project owners (clients) from multiple organizations including VITL, clients, stakeholders and vendors.
  • Develop subject knowledge for assigned projects. Provide leadership and counsel to the team and the organization throughout the project.
  • Ensure that project plans and ongoing project management documents are tied to any relevant grants or contracts which must be fulfilled and work closely with grantor or contract owner to ensure that projects are meeting commitments.
  • Collaborate with Project Champion (Leadership), assigned Team members, and entire VITL organization in support of our shared mission.
  • Contribute to the creation and upkeep of a common set of practices, tools and templates for program, and project management. Provide education/training to staff on basic project management tools, templates, approaches, and standards.
  • Identify opportunities for operational improvements and efficiencies.
  • Collaborate with the PMO Team to continuously improve VITL’s project management tools and practices.
  • Other duties as assigned.

Supervision Received

This position reports to the Director of VITL’s Project Management Office (PMO).

Supervision Exercised

This job has no supervisory responsibilities. However, Project Managers are expected to advise and guide colleagues in best practice PM techniques in support of effective and efficient meeting facilitation and engagement, documentation, communication of risks and project status, etc.

Job Impact

  • Work performed in this position impacts thousands of users of the VITL system across the entire state of Vermont and into bordering states.
  • The Project Manager directly influences how effectively VITL delivers on its mission and how well its systems support healthcare providers and patients.
  • This role ensures that VITL’s most important projects—especially technology-driven and cross-functional initiatives—are actually delivered on time, on budget, and aligned with strategic goals. Without this role, many initiatives involving multiple teams (internal staff, vendors, clients, and stakeholders) would lack coordination and risk stalling or failing.
  • The Project Manager translates organizational goals into actionable plans and ensures day-to-day work stays aligned with those goals. This helps VITL move from “strategy and ideas” to implemented systems, tools, and services that clients can use.
  • The Project Manager affects cross-organizational coordination. Because VITL’s various projects involve clinicians, technical teams, leadership, vendors, and external organizations, this role has a major impact on aligning diverse stakeholders, managing competing priorities, and ensuring shared understanding of scope and outcomes. This coordination is critical to delivering solutions effectively.
  • The Project Manager reduces organizational risk by managing budgets, timelines and dependencies, identifying and resolving issues early, and ensuring compliance with contracts/SOWs/KPIs/grants. This role protects both financial resources and project success rates.
  • The Project Manager directly impacts how new tools, systems, and capabilities are designed and implemented, tested and validated, rolled out to users with training and support, and is a key driver of how new technology reaches clinicians and clients.
  • The Project Manager directly influences client satisfaction with implementations, adoption of VITL services, and the quality/consistency of communication between VITL and partners/stakeholders/clients.
  • The Project Manager contributes to how well VITL works by standardizing project manage tools and processes, improving PMO practices across the organization, and creates long-term efficiency and maturity in execution capability.
  • The Project Manager’s impact is to turn organizational strategy into successful, real-world implementation by coordinating people, processes, budgets, and technology across complex, multi-stakeholder health IT projects—ultimately enabling VITL’s services to be delivered effectively to health care providers and organizations.

Key Competencies

  • Lead and manage complex, multi-stakeholder requirements efforts
  • Translate ambiguous or conflicting needs into clear, prioritized requirements
  • Maintain end-to-end ownership of requirements (elicitation to implementation to validation)
  • Ensure requirements traceability throughout the lifecycle
  • Establish and improve repeatable PM processes and standards and ensure consistency and rigor across project lifecycles
  • Serve as the primary bridge between business, clinical, and technical teams
  • Facilitate alignment across internal teams, external partners, and state entities
  • Communicate complex concepts in clear, structured, and actionable formats
  • Influence decisions on scope, sequencing, and priorities
  • Technical fluency and the ability to communicate complex technical services to people with varying levels of technical understanding.
  • Outstanding relationship management and professional communication skills, with successful experience in working with various stakeholders and organizations.
  • Support execution across design, build, testing, and implementation phases and collaborate closely with integration and development teams while also providing post-go-live support and stabilization
  • Ensure delivered solutions meet business and clinical intent
  • Work effectively with clinical SMEs and operational teams
  • Ensure initiatives are feasible, well-scoped, and aligned to VITL’s mission
  • Take accountability for quality and success of deliverables
  • Strong end-to-end project and portfolio management, including planning, scheduling, budgeting, risk and issue management, and execution across complex technology initiatives
  • Coordinate and influence diverse stakeholders across technical, clinical, business, vendor, and leadership teams to ensure alignment and successful delivery.
  • Strong analytical and problem-solving ability, especially in managing uncertainty, resolving issues, and making informed decisions in dynamic environments
  • This role requires a highly organized, influential, and adaptable leader who can drive complex, multi-stakeholder technology projects from planning through successful implementation while ensuring alignment with organizational objectives and constraints.
  • Personal qualities of integrity, credibility and commitment to VITL’s mission

Qualifications

  • Bachelor’s degree required; significant experience may be considered.
  • Experience with and understanding of the Project Management Institute body of knowledge required. PMP certification is not required, but it is a plus.
  • 3+ years of technical project management experience with a preference for projects in a health care related field.
  • Experience with and/or training in eliciting business requirements is highly desired.
  • Familiarity and knowledge of software development methodologies.
  • Ability to manage multiple projects with complex stakeholder interaction: adherence to scope, budget and schedule; issues and risk management, financial management, contract management, program management, and data analytics
  • Ability to manage external resources including Consultants, Partners, Vendors and Clients.
  • Ability to establish and maintain effective working relationships across teams and disciplines, with a proficiency in team building, conflict resolution, and facilitation of large meetings.
  • Strong and clear oral and written communication skills.
  • Effective problem-solving, analytical and time management skills.
  • Health care experience preferred. This might include experience with Health Care IT standards and conventions such as HL7 and IHE protocol, knowledge and experience with leading healthcare system and application vendors and vendor implementation, or professional HIT consulting experience.
  • Experience using standard project management software, VITL uses Smartsheet.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At VITL, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

Additional

VITL is an equal opportunity employer and prohibits discrimination or harassment of any kind. We are committed to compliance with all applicable fair employment practices laws and a policy of equal opportunity without regard to race, gender, color, religion, sex, sexual orientation, gender identity, age, national origin, place of birth, crime victim status, ancestry, physical or mental condition, disability, pregnancy, citizenship or immigration status, status as a veteran, military service or obligation, a positive test result from an HIV-related blood test, genetic information, or any other characteristic protected by such laws (“Protected Characteristics”). VITL’s policy of anti-discrimination applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, compensation, benefits, advancement, and termination of employment. VITL prohibits and does not tolerate discrimination against any employee, applicant, worker, or service provider on the basis of any Protected Characteristic.

Salary Range

The approved salary range for this position is between 100K – 112K annually, depending on experience, with bonus potential.

Apply

Interested candidates may email their resume and cover letter to hr@vitl.net.  Please include the job title “VITL Project Manager” in the subject line of your email.

VITL
802-861-1800
www.vitl.net
hr@vitl.net